Design Thinking – Session 2: Stage 1: Understand the problem

This session focuses on exploring all the stakeholders relevant for your problem statement. It will introduce you to the tools and techniques in doing the research to understand the context and needs of the user. Some of the techniques include ethnographic user research, empathy map, persona, current journey and user’s perspectives to help build empathy with the user. Empathy helps in seeing the world from the perspective of the user.